Refund policy

Returns and Refunds

For an eligible change-of-mind return, please contact Avaresha within 7 calendar days after delivery. We must authorize a return before you send anything back. This policy does not limit any rights you have under applicable law.

How to request help

Contact us through avaresha.com/pages/contact or email returns@avaresha.com. Include your order number, the item involved, and the reason for your request. Please wait for our instructions before mailing an item. If a return is approved, we will provide the authorized address and shipping instructions. Returns sent without authorization may not be accepted.

Change-of-mind, size, or preference returns

Request the return within 7 calendar days after delivery. The item must be unworn, unused, unwashed, and unaltered, with its original tags, accessories, and packaging. Proof of purchase is required. You must arrange and pay for tracked return shipping; we do not provide a prepaid label for these returns. We inspect returned items before approving a refund. Avaresha does not charge a restocking fee.

Damaged, defective, incorrect, or incomplete orders

Contact us promptly if an item arrives damaged or defective, is different from what you ordered, or has missing parts. Include your order number and clear photos of the item and the issue. For shipping damage, include photos of the packaging. For a wrong size or color, include a photo of the item label if available. We may request a short video if photos do not show the issue clearly. Please keep the item and packaging until we advise you.

After reviewing the evidence, Avaresha will arrange an appropriate remedy, such as a replacement, the missing part, or a refund. We may resolve the issue without requiring a return. If we ask you to send the item back, we will provide a prepaid return label or reimburse reasonable return postage that we authorize in advance. Do not ship the item until we provide instructions. Your rights under applicable law remain unaffected.

Return destination

Some items are fulfilled by a supplier whose authorized return warehouse is outside the United States, including China. International postage and carrier charges can be substantial. We will tell you the exact destination before you ship. Do not use an address found on a supplier website or send a return to Avaresha's New York business mailing address without our instructions.

Refunds

We will notify you after inspecting a returned item or completing our review of a claim that does not require a return. An approved refund is made to the original payment method for the amount you actually paid for the merchandise after discounts. Applicable taxes are handled as required by law. For a change-of-mind return, original standard or expedited shipping charges and the return postage you paid are not refunded. We issue approved refunds within 10 business days after inspection or claim approval, as applicable; your bank or card issuer may need additional time to post the funds.

Items not eligible for change-of-mind returns

Gift cards, personalized or custom-made items, and items marked final sale are not eligible for change-of-mind returns. Items showing wear, washing, alteration, or customer-caused damage are also not eligible. These exclusions do not limit remedies required by applicable law for defective or incorrect items.